digitalops-top digital marketing agency in Hyderabad
digitalops-top digital marketing agency in Hyderabad
digitalops-top digital marketing agency in Hyderabad

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    Cancellation/Refund Policy
    HomeCancellation/Refund Policy

    Effective Date: 1-1-2025

    At DIGITALOPS, we strive to deliver the best results to our clients. However, we understand that there may be cases where clients need to cancel services or request refunds.

    1. Cancellation Policy

    • Cancellations must be requested in writing to hello@digitalops.in.
    • Cancellations made before the commencement of work will be eligible for a full refund, minus any processing fees.
    • Once work has commenced, cancellations will be subject to our discretion, based on the progress of the project.

    2. Refund Policy

    • For monthly retainer services (e.g., SEO, Google Ads management), refunds will not be provided once the service period has started.
    • For website development projects, refunds will be processed based on the stage of completion:
      • Before Project Kickoff: Full refund (minus processing fees).
      • After Project Kickoff: Partial refund based on the remaining work.
      • After Project Completion: No refunds will be provided.

    3. Exceptions

    Refunds will not be provided in the following cases:

    • Delays caused by client-side issues (e.g., incomplete information, delayed feedback).
    • Dissatisfaction with creative output after approvals.

    4. Dispute Resolution

    In case of any disputes regarding cancellations or refunds, clients can escalate the issue to hello@digitalops.in. We will aim to resolve the dispute amicably.